Thank you, United Airlines
There are still good guys out there in the airline industry. United Airlines gaveus our tickets to go to my grandma’s funeral at a deeply discounted price. I was a little disappointed when I paid since they charged me a $20 fee for booking at the airport per ticket. Well, here we were getting off the plane at our little airport in town and the guy that sold me the tickets was waiting for me. He verified my name, although he picked me out as soon as I got off the plane, and told me that they had overcharged me. Would I please go to the ticket counter to get my refund. I was astonished.
When I got to the gate and entered the terminal, another lady was waiting for me and was EXTREMELY apologetic. She had kept my check that I paid for my tickets with and simply told me that they should not have charged me the $20 fee. So she wanted me to write another check for the corrected amount. I was very happy to do that except my check book was in my luggage. She politely waited for me to get my luggage and my checkbook. In the meantime, she gave us 3 $75 ticket vouchers for our troubles towards another flight. That meant more to us than the refund since it would help pay for our Christmas tickets.
So thank you, United airlines, and we will be flying with you again. Not just becuase you guaranteed another trip with the vouchers but because you were nice on numerous occasions:
- You had bereavement fares,
- Your stewardess on the flight back was FANTASTIC with my kids!
- You were honest with a mistake,
- You helped us pay for our next trip.
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POSTED IN: budget, financial matters, travel
3 opinions for Thank you, United Airlines
Brianne
Apr 23, 2008 at 2:23 pm
I am so happy for you - and a little bit jealous! We just got back from a trip to PA for a wedding, and when we got to the hotel to check in, we were surprised by an additional charge for a crib - which was NOT mentioned on the site that we booked the room (while an additional charge was mentioned if we had asked for a roll-away bed).
In addition to that, we were informed that since we booked online instead of calling the hotel directly to reserve our rooms, we were not getting the room at their best rate. And, since it was an online reservation, we could not cancel and rebook. That little bit of info cost us $120.00!!! Now you can guess that if I’m a reader at ThriftyMommy that I’m all about saving $$ and that I don’t have extra to throw around.
I was LIVID! But, we were completely unfamiliar with the area and were stuck. I contacted them via their customer service site and was basically told I could call and complain - but only after I received several automated responses that someone would contact ME.
Trust me, Quality Inn will not get our business again. Some quality!
kellys
Apr 23, 2008 at 6:18 pm
That really sucks! I am so sorry. That’s why I am so thankful that usually we stay with family and can borrow my dad’s truck when we go to Texas. We will be renting a van when we go see my mom though. I hate traveling!
Meredith
Apr 23, 2008 at 6:29 pm
That is so great that you had a great experience with an airline, and kind of refreshing. You pretty much only hear about the negative things when it comes to airline prices and services.
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